Privacy Policy | Shipping Policy | Refund/Return Policy

© Copyright 2019. All Rights Reserved by Maquoketa Eyecare. 

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Privacy Policy

 

This discloses the privacy practices for the offices of Maquoketa Eyecare. This privacy policy applies solely to information collected by their respective websites. 

 

It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it may be used, and with whom it may be shared.

  2. What options are available to you regarding the use of your data.

  3. The security procedures in place to protect the misuse of your information.

  4. How you can correct any inaccuracies regarding the information.

 

INFORMATION COLLECTION, USE, AND SHARING

Maquoketa Eyecare are the sole owners of the information collected on this website. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

 

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

 

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

ACCESS TO AND CONTROL OVER YOUR INFORMATION

You have the option to opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on either of our websites:

 

  • See what data we have about you (if any)

  • Change/correct any data we have about you

  • Have us delete any data we have about you

  • Express any concern you have about our use of your data

 

SECURITY

We take precautions to protect your information. When you submit sensitive information via our websites, your information is protected both online and offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. It is not stored or shared and is only used for the direct purpose it has been provided for.
 

UPDATES

Our Privacy Policy may change from time to time and all updates will be posted on this page. If you feel as though we are not abiding by this privacy policy, you should contact us immediately via telephone at (563)659-2020.

Shipping Policy

 

We ship our products via UPS or USPS. Under normal circumstances, most orders ship out within 24-48 hours. However, due to large order volumes, weather conditions or circumstances beyond our control, or special order items we will ship your order out as soon as possible. 

 

In most situations, you will know the fee for shipping prior to the package being shipped. There is also an expectation that shipping will be paid in full prior to your order being shipped. There may be special circumstances with your purchase of contact lenses in which free shipping is available. For more details, please call our office (Maquoketa - 563.652.2020).

Refund/Return Policy

 

FRAMES

  • Maquoketa Eyecare will adjust frames and replace any screws free of charge for frames purchased from our offices.

  • All frames come with a 1-year warranty against manufacturer defects. While the manufacturer will be the final judge as to whether the frame is due to manufacturer defect or otherwise, our eyewear consultants will do all possible to rectify any issues. A $29 warranty fee will be charged for any replacement needed.

  • If a patient choose to place new lenses into an old frame, we cannot be held liable for breaks or damage. As frames age, they may become brittle in ways invisible to the human eye. Patients assume the risk when using old frames. He/she should also be warned that he/she assumes the risk when our team members adjust older frames.

  • A frame re-style may be available to a patient within 90 days (3 months) of the order date should a patient be dissatisfied with his/her selection.  A $29 fee will be charged for this process.

 

LENSES

  • Lens remakes and doctor verifications will be granted, free of charge, within 90 days (3 months) of the order date if the lenses were made through Maquoketa Eyecare under the following conditions: a) prescription change b) measurement change c) lab error.

  • If a patient seeks a doctor verification after 90 days after the lenses were received, the patient will be charged a refraction fee (if a new refraction is required).

  • If lenses were made by an outside office, we will measure the prescription in the new glasses to verify accuracy. Patients will not be reimbursed any fees an outside office charges for remakes. If patient requests a doctor verification, he/she will be charged a refraction fee.

  • If a patient chooses to upgrade their lens options within 90 days, then he/she must pay any applicable upgrade charges.

  • If a patient chooses to downgrade their lens options, no refunds will be provided, but will remake his/her lenses at no additional cost.

  • Lens manufacturer warranties vary, with dates commencing from the date the order was paid for. See one of our eyewear consultants for what warranties you have based upon the lens materials and enhancements you selected.  A $29 warranty fee will be charged for any replacement needed.

 

CONTACT LENSES

  • Any exchange of contact lenses will be disqualified if any of the boxes received are opened, marked, or expired.

  • If materials are approved for exchange, the patient will be credited the amount they spent on the lenses at the time of purchase and will be able to use those funds towards the updated order.

  • Once the contact lenses have been finalized, purchased, and dispensed, no refunds or returns will be provided.

  • Doctor verifications will be granted, free of charge, within 90 days (3 months) of the order date if the lenses were made through Maquoketa Eyecare.

  • Lens exchanges due to defect are available to those who purchased the lenses through Maquoketa Eyecare. A patient may receive lenses (if needed) to get to his/her annual examination if he/she purchased materials previously from Maquoketa Eyecare.

 

CANCELLATIONS

In the event a patient wishes to cancel an order, it must be done by the close of business on the day of order to receive a full refund. All costs incurred once a prescription order has been started at the lab whether or not completed will be the customer’s responsibility & therefore will not be eligible for a full refund.

 

REFUNDS

Refunds will be provided via the method the patient initially paid. A patient may choose to place the refund as a credit upon his/her account apart from being given an outright refund.